T&C’s

TERMS AND CONDITIONS

Please read the following terms and conditions of use carefully before using this website. This website operated by Pawsome Organics (ABN 43855155990 ) All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  We reserve the right to alter these terms and conditions without notice from time to time.

AVAILABILITY OF STOCK

All orders are subject to stock availability. We reserve the right to cancel any order at any time. In such events, we will notify you by phone, email or mail using the information you provide. All monies will be refunded using the original payment method.

PRICING

All monetary values shown on this website are in Australian Dollars (AUD). Pawsome Organics reserves the right to vary the price at any time and from time to time to meet the variation in the costs of production.

SECURE PAYMENTS

Credit card payments can be made online conveniently and securely. All credit card online transactions at www.pawsomeorganics.com.au are handled through PayPal (www.paypal.com). Your shopping experience with us is guaranteed to be safe and secure. Please refer to PayPal websites for additional information.

EXCHANGES AND REFUNDS

Our dog treats are non-refundable unless there is known fault or defect. Please check carefully our ingredients list prior to ordering to ensure your dog is not allergic to any of the ingredients.

In case of fault/defect, you must notify us of your intention to refund within 48 hours of receiving the goods. You can notify us by emailing us at sales@pawsomeorganics.com.au. We will evaluate your request and if it is a defective product, we will issue you with a return number and advise you of the simplest way to return your dog treats.

At this stage, any postage costs incurred are at the customer’s expense. If the product is defective Pawsome Organics will cover the return shipping cost for the replacement item. Product must be returned within fourteen days of the delivery date to be eligible for replacement.
If product is returned as defective, but is not found to be defective, Pawsome Organics will at our discretion return the product to the customer at the customer expense.

SHIPPING

All Australian orders are shipped either via Australia Post and the delivery area is limited to areas serviced by Australia Post within Australia.

All information supplied during the ordering process must be true and correct. Pawsome Organics does not accept liability for products sent with errors made by the ordering party.

Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Our online shop only accepts shipping within Australia at the moment. We will endeavour to expand our services to other countries so please make yourself known by making an inquiry and letting us know which country you are from.

TIME

We will try our best to ship all orders within 3 working days of receiving cleared payment. If there are any delays (excluding public holidays), which may extend the delivery time, we will notify you. Postage time varies from area to area and can be anywhere from 2-3 up to 10 working days.

ACCURATE REPRESENTATION OF PRODUCTS

We make all reasonable efforts to accurately describe our dog treats both in text and graphics. However because all our biscuits are homemade, slight colour and shape variations may exist.  Slight colour variations may also exist as a result of our photo editing process and/or your device display settings. Pawsome Organics will not be held responsible for such colour variations as this is beyond our control. Please also note that some of the product pictures were taken prior to baking process therefore the colour of our finished products will vary.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PRIVACY POLICY

This site collects information from our users at several different points. Any and all the information collected on this website will be kept strictly confidential and will not be sold, shared or rented.

When you place an order through this website, we need to know your name, email, phone number, address and credit card details if paying by credit card. This allows us to process, fulfill and deliver your order.

We will take all reasonable steps to protect the security of the personal information that we hold. By using our website, you consent to the collection and use of this information by us. We will only send you marketing and promotional communications if you have indicated prior acceptance of this. If you wish to unsubscribe to our communications at any time please contact us at sales@pawsomeorganics.com.au.

LIMITATION OF LIABILITY

To the maximum extent  permitted by law Pawsome Organics excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profit) however caused  (including negligence) arising out of or in connection with the website content and the use or performance of the Pawsome Organics website.

INTELLECTUAL PROPERTY

The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, names and logos are the property of Pawsome Organics and are protected by copyright and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation only provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, redistribute, sell or circulate any such material to any third party without the express prior written consent of Pawsome Organics.